The Importance of Computers in Customer Service
Hey there! Loons here! Today, I wanted to talk a bit about the function of computers at my place of employment and in the customer service industry in general. I'll speak about my personal situation at work, the functions of the applications we use daily, and the importance of technology in today's world. Regarding supporting customers and keeping track of their billing and accounts, computers' efficiency cannot be overstated. I talk to about 60 customers a day. When a customer calls me, I use a computer to access a database of all customer accounts. I go over each of these customers' billing, both current and historical. I address any adjacent issues and can see all of the customer's previous interactions with this. I can file tickets that go to engineers in the field or tech support to correct a problem without our system. If I were attempting to do all this without a computer, I could help less than half the number of customers I help daily. Computers drive my ...